1. Home
  2. Knowledge Base
  3. Account
  4. Changing Email Address

Changing Email Address

Changing Your Email Address

You might need to change your email address, due to job change, or simply because you wish to do so.  This article covers the steps to take to change your email.

You can change your email even if your course-access subscription has expired.

Your Email is stored in 3 places:

  • My Account
  • My Shop Account -> Billing Address
  • My Shop Account -> Shipping Address
What if my email is my old work email and I can’t remember my password?

If your password reset email will go to your old email address and you no longer have access to that email, follow the instructions below for an email reset.

  1. Contact Us, and fill in the subject: Please change my email address.
  2. NOTE: We will ask you to VERIFY that you own the new email address before we will make the change.
Follow the steps below to CHANGE your email:
  1. Log in using your old email address
  2. Navigate to: My Account
  3. Update your email address
  4. Click Save Changes (Bottom of My Account) screen
Important!!  Please Update your BILLING email

Updating your Billing Email is just as important, so that if you want to renew your account you receive proper billing emails going forward.  If you have an active subscription – so that you receive “about to expire” email notices as well.

  1. Navigate to: My Shop Account
  2. Click Bill / Ship Address TAB in the left side of the screen
  3. Click EDIT on Billing Address
  4. Change Billing Email
  5. Click Checkbox : Update the Billing Address used for all of my active subscriptions (optional)
  6. Click : Save Address
IF you have a Shipping Address:

Why do we collect shipping address?  We like to send out gifts from time to time, and sometimes we physically mail products to you.  A shipping address may be different from your billing address depending on where you want us to ship to.

  1. Click EDIT on the Shipping Address box.
  2. Update the Shipping Email
  3. Click Checkbox : Update the shipping address used for all of my active subscriptions (optional)
  4. Click : Save Address
Was this article helpful?

Related Articles

Leave a Reply

Shopping Cart